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Frequently Asked Questions
Have questions before you fly? We've answered the most common ones to help you plan confidently.
Booking & Flight Experience
How do I book a flight with HeliGO?
Booking is simple. For available tours, you can book online and pay securely by credit card. For custom or private experiences, just send your contact details through our enquiry form, and our team will help design your ideal flight itinerary.
Where do flights depart from?
All tours currently depart from Tyabb Airport in Victoria. Specific landing locations vary depending on your chosen experience.
What kind of flights do you offer?
HeliGO offers a wide range of experiences — from scenic air tours and winery lunch landings to day trips to the 12 Apostles and hands-on training flights. Each flight is designed to showcase Victoria from a breathtaking new perspective.
Can I customise a private experience?
Absolutely. Every flight can be tailored with personalised routes, catering, and landing sites. Customisation is standard for Sky Circle Elite members.
Is the price per person or per flight?
Most experiences are priced per person, unless otherwise stated. Private charters or custom itineraries may follow a different pricing structure.
Safety, Pilots & Aircraft
Who will be flying the helicopter?
All flights are operated by CASA-certified pilots, many of whom are hand-selected and overseen by Clarke, HeliGO’s founder and chief pilot.
What happens if the weather is bad?
Your safety is our top priority. Flights may be rescheduled or rerouted depending on weather conditions. In rare cases of cancellation, guests will be offered a rebooking option.
Are there weight or age restrictions?
Yes. Certain flights may have weight or age limitations to meet safety requirements. Please contact us for experience-specific details.
Scenic Tours & Landings
Can I fly to a winery for lunch?
Yes — enjoy a curated winery experience with HeliGO, flying to premium estates in the Yarra Valley or Bellarine Peninsula for lunch, wine tasting, and stunning aerial views.
Are photo opportunities available?
Of course. Every seat is a window seat, perfect for capturing panoramic views. Some tours also offer professional photo or drone add-ons.
Do you offer gift vouchers?
Yes. HeliGO Gift Vouchers are available and can be personalised for birthdays, proposals, anniversaries, or other special occasions.
Privacy, Payments & Policy
Is my personal information safe with HeliGO?
Yes. Your data is encrypted and securely stored, and we never share or sell your information to third parties.
Do I have to pay in full when booking?
Yes. Full payment confirms your booking, and you can pay securely online via credit card. Our team is available to assist with any questions during checkout.
Are your pilots certified?
Flights cancelled due to weather or safety concerns will be rebooked at no cost. For personal cancellations, please contact us directly — terms vary depending on your chosen experience.
What’s your cancellation policy?
Flights cancelled due to weather or safety concerns will be rebooked at no cost. For personal cancellations, please contact us directly — terms vary depending on your chosen experience.
Where can I read your full terms?
Our [Privacy Policy] and [Terms & Conditions] are available in the website footer or by request at support@heligo.com.au.
Membership & Mindful Travel
Membership & Mindful Travel
Most scenic flights range from 20 to 60 minutes, depending on the route. Custom charters can vary — just ask!
How can I join Sky Circle Elite?
Most scenic flights range from 20 to 60 minutes, depending on the route. Custom charters can vary — just ask!
What is the Skyward Stewards program?
Most scenic flights range from 20 to 60 minutes, depending on the route. Custom charters can vary — just ask!
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